Falcon-i, Pakistan’s largest privately owned vehicle-tracking, and the fleet-management company has pioneered the ‘WhatsApp for Business’ channel in Pakistan. This first-of-its-kind for the tracking industry promises the next level of convenience in the shape of four powerful features for customers.
The Business-Channel Account includes the most efficient facilities like; Live-Tracking, Chat-Support, Product details and brochures, and answers to ‘Frequently Asked Questions (FAQs). With this customer experience first, Falcon-i has yet again established a benchmark in the fleet management and tracking industry.
Khalid B. Wyne, Head of Marketing and Customer Experience said “If the last year and a half has taught us anything, it’s that it’s more important than ever before for companies to be flexible and empathic in the channels that are most convenient for customers. Vehicle location services are one of the most frequently used features by our customers today. And allowing them the convenience to do this over WhatsApp, where every interaction is end-to-end encrypted, is just one of the many ways in which we’re trying to add to customer delight.”
Backed by a highly responsive Customer Success team, Falcon-i has acquired expertise in providing customers with complete insights into their vehicles; speed, fuel consumption, temperature monitoring, driver identification, video surveillance, and much more.
