A Pakistani passenger has taken legal action against Fly Jinnah after the airline allegedly failed to serve a vegetarian meal on a domestic flight. Waqas Anjum, who was traveling from Karachi to Lahore, has filed a Rs12 million damages suit in a consumer court, claiming the airline ignored his medical dietary restrictions.
According to Anjum, he had informed the airline staff that he was medically advised to avoid meat and requested an alternative to the meat-based meal being served on board. However, the flight crew allegedly declined to provide any substitute, despite his repeated explanations about his health condition.
“I explained my medical issue clearly and politely asked for a non-meat option, but they simply ignored me,” Anjum stated in his complaint. He further alleged that when he protested at the airport after landing, he was mistreated and physically assaulted, which added to his mental and physical distress.
The case, now registered with the consumer court, has a hearing scheduled for May 27. This legal action has sparked wider debate on the lack of dietary inclusivity and customer care in Pakistan’s airline sector. As domestic air travel becomes increasingly accessible, passengers are calling for airlines to adapt to diverse dietary and medical needs, especially on flights lasting over an hour.
This Fly Jinnah vegetarian food complaint has raised serious questions about customer service standards, and the outcome of this case could set a precedent for how airlines address passenger dietary requirements in the future.
