Zong continues to dominate where it matters most—public safety and emergency responsiveness. According to the latest PTA Customer Service Performance Survey (Q1 2025), Zong has emerged as a top performer in ensuring reliable access to emergency services like Police (15), Fire Brigade (16), and Ambulance (1122/115).
With a threshold set by PTA requiring emergency calls to connect within 30 seconds, Zong not only met but excelled in this standard. The network demonstrated consistent “Good” ratings across various emergency hotlines, affirming its reliability during critical moments when every second matters.
While other major operators like Telenor and Ufone also showed solid performance, Zong’s edge in accessibility and stability across all services stands out in the report. This achievement reflects Zong’s ongoing commitment to excellence—not just in data speed and packages but in life-saving communication infrastructure.
In contrast, competitors such as Jazz struggled significantly. PTA’s audit revealed that only 4 out of 50 test calls to the Police Helpline (15) were connected via Jazz, while 46 failed—a serious concern for a provider with a massive user base. Meanwhile, SCOM also showed weak emergency connectivity, with several calls going unanswered.
The report also flagged a routing issue with Ufone, where emergency calls made from Peshawar were misrouted to Islamabad, posing risks of delayed response.
Zong’s superior performance is not just technical—it’s a reassurance to millions of Pakistanis who rely on their mobile networks during emergencies. Whether it’s reporting a crime, calling for an ambulance, or contacting fire services, Zong users can count on their network to be there when it truly counts.
For users seeking not just speed and affordability but also trustworthy emergency access, Zong proves once again why it’s a leading choice in Pakistan’s telecom industry.
