The Pakistan Telecommunication Authority (PTA) recently surveyed the quality of service (QoS) in Khyber Pakhtunkhwa, Punjab, Sindh, and Gilgit-Baltistan. The objective of this independent evaluation was to compare the service quality and customer experience of 17 different cities’ mobile phone operators (MNOs).
Employing state-of-the-art instruments compliant with the Next Generation Mobile Services License (NGMS) and the Mobile Phone Network Quality of Service (QoS) Regulations 2021, the survey concentrated on critical factors. They included SMS, mobile broadband/data services, network coverage, and voice quality.
The findings showed encouraging advancements. Mobile service providers displayed notable improvements in upload and download speeds, indicating adherence to predetermined criteria. Notably, there has been a notable improvement in webpage loading times and network latency, suggesting that service quality is on the rise.
Nonetheless, a few voice-related KPIs showed slight departures from the license requirements in particular domains. Operators have been instructed to address these disparities and guarantee that the service standards are followed.
Committed field teams are conducting this survey to enhance mobile service standards in these areas by fostering healthy competition and ensuring compliance.
The project demonstrates the PTA’s dedication to fostering a thriving telecom environment and advocating for standardized and enhanced mobile services for customers.