The Return Merchandise Authorization Center (RMA Center), the first service facility operated by Hikvision in Pakistan, has now been formally opened. The company’s dedication to providing top-notch after-sales service to its growing client base has advanced significantly with the opening of this facility in Rawalpindi’s Umer Plaza.
In order to progress the video security market in Pakistan, Hikvision established a presence there in 2016. Since then, the company has expanded its product line to include access control systems, video-based doorbells, smart home goods, and other cutting-edge innovations. Hikvision’s aim is to improve technical support services, maximize after-sales problem-solving effectiveness, and drive breakthroughs in both service and product quality. The RMA Center program is the next stage in the company’s evolution. The main goal is to help clients overcome hardware and software obstacles to ensure smooth product performance.
Klaus Liu, General Country Manager for Hikvision Pakistan, stated in a statement at the opening ceremony, “We are happy to establish Hikvision’s first-ever RMA Center in Pakistan, a monument to our steadfast dedication to providing world-class after-sales assistance to our valued clients. Our core principles, which prioritize customer happiness, technological excellence, and continual improvement, are in line with this strategy. This service center will improve our capacity to respond quickly to and manage technological issues, resulting in a seamless experience for our clients. We anticipate expanding our service footprint and improving client interactions all around the nation.
Hikvision’s RMA Center is staffed with qualified engineers who can effectively repair and diagnose equipment, providing knowledgeable technical assistance to handle problems that arise while using the product. The RMA Center additionally offers quick and effective maintenance services, allowing for direct contact between clients and the service center. This straightforward method avoids the need for outside assistance, reducing wait times and effectively resolving equipment-related issues. Customers can take use of a variety of services at the RMA Center, including free product exchanges within the parameters of the warranty, product technical assistance, after-sale issue resolution, product maintenance and inspection, and firmware updates.
In order to provide greater coverage and higher customer happiness, the firm intends to grow its RMA network in Pakistan by adding more independently run RMA sites and client-authorized RMA locations throughout different cities.